Dice & Pins Terms & Conditions

CONDITIONS OF ADMISSION AND ATTENDANCE 

1.1 The management of the Venue reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
a) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
b) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace or which potentially amounts to sexual harassment or victimisation; or
c) in the reasonable opinion of the Venue is under the influence of drugs or has consumed an excessive amount of alcohol; or
d) fails, when required, to produce proof of identity; or
e) obstructs gangways, access-ways, exits, entrances or staircases, congregates in non-designated areas or seeks entry to stands or seats for which he/she does not hold a Ticket.
f) has behaved online in a manner which makes other customers feel uncomfortable, disrespected or hurt
1.2  You must comply with instructions and directions given by Venue staff and stewards.
1.3 No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

Refund Policy
2.1 If you are unable to attend an event for which you have purchased tickets at Dice and Pins, and you inform us 7 or more calendar days before the day of which the event is meant to take place, you can receive a partial refund of your ticket. This partial refund will be the full ticket paid amount, minus either 50% of the sale price of the ticket, or £6, whichever is lower.
2.2 If you request a refund between 6 days and 2 days prior to the event, you are entitled to a partial refund of the full ticket amount paid, minus either 75% of your ticket or £10, whichever is lower.
2.3 No refunds are available on the day of an event or the day before an event is scheduled to take place.
2.4 Frequent cancellations within a week of an event may lead to a temporary suspension of purchasing tickets in advance. Anyone placed under this temporary ban will have their tickets refunded with the above guidance, unless tickets are purchased on the day the event is scheduled to take place.
2.5 If the date of an event is changed, a refund will be available in full on request.
2.6 If an event is cancelled, a refund in full will be issued.